5655 Lindero Cyn. Rd. #104
   Westlake Village, CA  91362
   Phone: 818.735-0404, 1-800.737-2472 (Repair2)
   Fax: 818.735-0608

 


Table of Contents

  1. Why should I consider using Medical Resource Inc.(MRI) for my repairs?
  2. Do you use the same parts as the original manufacturer?
  3. What is your warranty period for new equipment sold?
  4. What is warranty period for pre-owned equipment sold?
  5. What is your warranty period for repairs to equipment and instruments?
  6. Do you have loaners?
  7. Are there any equipment or instruments that MRI cannot repair?
  8. What is your turnaround time?
  9. Can MRI help with preventative maintenance?
  10. Can MRI help a facility with repair reports?
  11. Does MRI charge for evaluations and estimates?
  12. Can you repair equipment the original manufacturer claims is non-repairable?
  13. Does MRI polish the objectives of a rigid scope?

Why should I consider using Medical Resource Inc.(MRI) for my repairs?

Since 1989 we have been providing exceptional quality service, done expeditiously, and at significant savings.

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Do you use the same parts as the original manufacturer?

Yes. However if they are not available we will utilize parts that meet or exceed all applicable specifications.

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What is your warranty period for new equipment sold?

One year

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What is warranty period for pre-owned equipment sold?

90 days

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What is your warranty period for repairs to equipment and instruments?

90 days

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Do you have loaners?

Yes, for most manufacturers and models

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Are there any equipment or instruments that MRI cannot repair?

Yes, however it is rare due to our extensive experience and vast array of replacement parts.

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What is your turnaround time?  

From two days for most items to four days for the equipment which requires a longer repair cycle.

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Can MRI help with preventative maintenance?

Yes, after inspection, we can offer suggestions on how a piece of equipment was damaged and also suggest ideas on how to prevent future problems.

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Can MRI help a facility with repair reports?

Yes, upon request, we can offer various reports which will aid in managing your capitol and repair budgets.

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Does MRI charge for evaluations and estimates?

No, there is no charge.
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Can you repair equipment the original manufacturer claims is non-repairable?

Yes, in many cases the manufacturer either is promoting a repair-exchange or replacement, both of which are much more costly than the repair of the original equipment.

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Does MRI polish the objectives of a rigid scope?

Unlike some other repair companies which will polish the objective. MRI NEVER polishes the objective because it may result in shortening the endoscope, ruining the light fibers, changing the direction of the light emitted or all of the above.

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